I'm now in the my school's library and what am I doing at this hour? Blogging. Yes, simple as that. Actually, I do have lessons from 2.15pm till 6pm but I have decided to drop the module. Calculus is the name and I guess, I’m not prepared to take up such a module. The reason behind my actions for dropping the module is because I could not cope with the amount of work that I’ll be facing, probably now and also, in the future.

I know it sounds like I’m creating excuses for myself but results shown everything for this week. I did quite badly in most results and I think I must not spend too much time on Calculus, and neglate the rest of my modules. Gosh… It’s a hard decision that I’ve made but I guess, everyone needs to make decisions in life, that might affect them in both ways.

Well, let me just give a brief summary of the results that I’ve got back this week in school. Before I start, I will state the test dates and you can see for yourself how bad it is.

NSA (Tuesday) >>> 36 / 50 – PASS!

Coaching (Wednesday) >>> 21 / 50 – FAIL!

Entreprenuership (Wednesday) >>> 18.5 / 25 – PASS!

Quality Management (Wednesday) >>> 20.5 / 30 – PASS!

As you can see from the results, it shows that how bad it is compared to Tuesday and Wednesday. I do agree that Wednesday was not my day either too for that day. I was ill and I had to go through all the tests. Plus, I was having a bad headache the night before, so it was a difficult position for me when it comes to playing a game of concentration.

Anyway, I just had my Customer Relationship Management ICA2 today and it was quite alright. I’m having negative thoughts about the results but I think I still can pass but not getting a high mark for that. It was about handling an angry customer through the phone and seriously, my tutor; Ms Chua; is fierce enough to scare the wits out of me. The last time I heard such a tone of voice in that manner was 3 years ago, by Ms Lee. =X

Anyway, I had a hard time to interupt her conversation and I realised that my weakness is through the phone. I don’t like complaints from others as I find it irritating. The worst part was when Ms Chua was yelling, saying her unhappiness with the product and my poor service, that makes me feel angry. Complaints tend to piss us off but as a service provider, one must be firm and be ready for such things. For me, I was holding my pen tightly and the urge of breaking my pen into two pieces is how I’m feeling at that moment.

Gosh! I can be a good service provider in the workplace but not in phone call. Phone-shy… I guess so… =/ More projects to be done this week... Haix... Life of a Polytechnic student is harsh sometimes..